Frequently Asked Questions

Shipping & Delivery

Q: How long does shipping take?

A: Shipping times vary by location:
- Singapore: 1-2 business days
- Malaysia: 2-4 business days
- Indonesia: 3-5 business days
- Other ASEAN countries: 5-7 business days

Q: Do you offer free shipping?

A: Yes! We offer free shipping on all orders over $100.

Q: Is the packaging discreet?

A: Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents or our company name.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

Q: How do I return an item?

A: Contact our customer service team to initiate a return. We'll provide you with a return authorization and instructions.

Privacy & Security

Q: Is my personal information secure?

A: Yes. We use industry-standard SSL encryption to protect your data. Your privacy is our top priority.

Q: Will my purchase appear on my credit card statement?

A: Your purchase will appear as "SM Trading" on your statement for complete discretion.